Returns

Returns

We offer a 14-day return policy. This means you have 14 days after receiving your order to request a return from us.

To be eligible for a return, your item must be in the same condition that you received it – unused, undamaged, and in its original packaging. Please also keep the proof of purchase or order confirmation.

To initiate a return, please contact us at support@fleuri-atelier.de

Refunds

Once we have received and inspected your return, we will notify you by email whether the refund has been approved. If your return is accepted, we will refund the purchase price of the returned items – excluding shipping costs – within 14 days of receipt and inspection. The refund will be issued via the original payment method.

Please note: Depending on your bank or payment provider, it may take a few additional days for the refund to appear in your account. If you have not received a refund 15 days after confirmation of your return, please contact us at support@fleuri-atelier.de

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. This way, we can promptly assess the issue and resolve it for you. For damaged goods, we will, of course, cover the return shipping costs.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on certain types of items:

• Custom-made or personalized products
• Gift cards

If you have any questions about a specific item, please feel free to contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is confirmed, make a separate purchase for the new item.